Country of origin: RUSSIA
Sector: RETAIL TECH
Category: CUSTOMER EXPERIENCE TOOL
Service: CUSTOMER SUPPORT/TICKETING
Helpdesk platform for business: automate your support to avoid losing customers. Connect up to 8 communication channels and use them all in a single user-friendly interface.
Automation - rules, templates and AI: Set up auto-replies for standard requests, create rules to automatically change statuses or add new tags.
Performance, SLA, CSI and other reports: Track time your agent is spending per response. Control performance per agent, team or department.
Website widget - messengers, online chat, knowledge base: Embed and customize a widget on your website — be available 24/7 for your customers, no matter what channel they use.
Get to know them: Usedesk.com