usedesk - EGI Booster

Country of origin: RUSSIA

Sector: RETAIL TECH

Category: CUSTOMER EXPERIENCE TOOL

Service: CUSTOMER SUPPORT/TICKETING

Helpdesk platform for business: automate your support to avoid losing customers. Connect up to 8 communication channels and use them all in a single user-friendly interface.

Automation - rules, templates and AI: Set up auto-replies for standard requests, create rules to automatically change statuses or add new tags.

Performance, SLA, CSI and other reports: Track time your agent is spending per response. Control performance per agent, team or department.

Website widget - messengers, online chat, knowledge base: Embed and customize a widget on your website — be available 24/7 for your customers, no matter what channel they use.

Get to know them: Usedesk.com

EGI Group has been helping Digital Commerce Tech solutions for more than 12 years. The digital industry is a fast growing environment and we help you staying up to date and to find the best opportunities and the best partners.

The group has five branches: EGI Comunica – A communication agency specialized in Digital Commerce Solutions; EGI Talent – To help you find the most qualified human power for your company; EGI Booster – The international acceleration program for Startup Seed; EGI VENTURES – To help Startups looking for funding; and EGI Expand – To help you growing your business and entering into new markets.